Patient Advocate

Patients are always welcome to share their thoughts and concerns with any attending staff the moment a problem arises; however, we understand that sometimes this may be difficult for patients and their families.

Portneuf Medical Center’s Patient Advocacy Program is an important aspect of patient satisfaction and contributes to our goal of world-class customer service and patient care. From compliments about your care to any concerns or needs that are not being met, please feel free to call. Your concerns are important to us!

If any person has concerns about patient care or safety they are encouraged to contact hospital management at (208) 239-1000 or our Quality Department at (208) 239-1117. If the concerns cannot be resolved by the hospital, the individual is encouraged to contact The Joint Commission directly through their website at www.jointcommission.org, or by calling 1-800-994-6610.

The individual may also contact the Idaho Department of Health and Welfare Bureau of Facility Standards at 208-334-6626 or PO Box 83720, Boise, ID 83720-0036. For more information visit healthandwelfare.idaho.gov.